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# Eu withdrawal - Products Selection

In this guide, you will learn how to let customers choose which products from an order to include in a withdrawal request. Follow the next steps to enable product selection and review submitted items.

### Steps

### 1. Open Withdrawal Settings

From your Shopify admin, open **Apps > Pandectes > Settings > EU Withdrawal  > Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/a/5/a/1a5af239e847cf00/productsselection_s767nb.png =900xauto)

### 2. Enable product selection

In the **Validation** section:

1. Enable **Validate order number**
2. Enable **Let customers select products**
3. Click **Save**

| Note: **Let customers select products** appears under **Validate order number** because Pandectes must verify the Shopify order before it can show the order items.

### 3. Let customers find their order

On your withdrawal page, customers enter their name, email address, and order number, then select **Submit request**.

When the order is found, customers can choose which products to include. 

### 4. Review selected products in a request

Open a withdrawal request from **Apps > Pandectes > Settings > EU Withdrawal > Dashboard**.

The request detail page shows order verification, customer information, request status, and activity history.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/a/5/a/1a5af239e847cf00/backendproductsselection_1rfcvvt.png =900xauto)

If the customer selected specific products, the detail page includes a **Selected products** section with the chosen order items.

| Note: Product selection is optional. Existing withdrawal requests still work if they were created before this feature was enabled. If customers do not see product selection, confirm that both **Validate order number** and **Let customers select products** are enabled.

### Final Result

After completing these steps:

* **Validate order number** and **Let customers select products** are enabled
* Customers can find an order and choose which products to withdraw
* Selected products appear on the withdrawal request detail page under **Selected products**