> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.pandectes.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to uninstall or remove our application in Shopify

**Follow our straightforward guide on how to uninstall or remove our application from your Shopify store. Ensure a clean and trouble-free removal process.**

This article will show you how to uninstall our application entirely from your Shopify store. To uninstall an app, you can access the app's menu or go to the Apps section in Shopify and remove it from there.

### Key features you might miss

Before you uninstall our app, remember that our app provides:

* **Comprehensive GDPR/CCPA and other regulation compliance**
* **Advanced cookie management tools:** If there’s anything we can help with, let us know!

Below, you can follow the 4 steps to uninstall the app. Otherwise, you can check out our video guide.

### Having trouble?

If you faced any challenges, we’d love to help! Contact our support team for personalized assistance by clicking the chat icon on this page on the bottom right.

### Steps

To **uninstall our app in Shopify** , check out the few steps below:

**Step 1: App uninstall**

Log in to your store with the store owner's account, then go to the **Settings** option in the bottom right. In Settings, visit **Apps and sales channels** .

A list of the apps installed in your store is on display. You can find our app and click the **Uninstall** link next to it.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/a/5/a/1a5af239e847cf00/image_1ybd4ld.png =1000x368)

A window will pop up asking you to confirm your decision. Click the red **Uninstall** button to remove the app permanently.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/a/5/a/1a5af239e847cf00/image_1q84pf9.png =500x232)

**Step 2: Removing app files from theme**

Navigate from the left menu to **Online Store > Themes** . On the main screen go to your theme, click on the **three dots** and click **edit code.**

![](https://storage.crisp.chat/users/helpdesk/website/3ff288db90f66e00/98c99454-5173-4e0c-9725-92a6a4_1u1bvwg.png =1000x348)

![](https://storage.crisp.chat/users/helpdesk/website/b461f1acfa575800/36422c56-98b7-4d41-8fd4-878e87_fbg7fw.png)

From the list of **Layout** assets, select the main **theme.liquid** to open in the editor. The code will be at the top of this section. Just remove it and click **save** .

Depending on the version of the application you have, you will need to delete one of the following codes:

1. `<!-- Pandectes tag-rules: place always first on your head section --><script src="{{ 'pandectes-rules.min.js' | asset_url }}"></script>`

    ![](https://storage.crisp.chat/users/helpdesk/website/4eaecb56fb3e7000/adb9c455-9975-48f3-9481-7f71f3_na7wop.png =1000x230)
2. `{% render "pandectes-rules" %}` or `<script src="{{ 'pandectes-rules.js' | file_url }}"></script>`
 
    ![](https://storage.crisp.chat/users/helpdesk/website/1a5af239e847cf00/untitled-1_4ggok2.png =1000x182)
    
Please repeat the same step if you have added this script to your password.liquid and/or your **checkout.liquid** files.

**Step 3: Delete the Customer data requests page**

If you have generated a **Customer data requests (DSR)** page from our application, you would need to delete it.

1. Navigate to your **theme**
2. Click on the **pages**

Delete the **DSR page** created by our app

![](https://storage.crisp.chat/users/helpdesk/website/7db7b025c0497000/0a4450c7-87c1-4939-95e9-df4a17_qtn4ya.png)

![](https://storage.crisp.chat/users/helpdesk/website/4739e52494c27800/aad9c2af-db8e-48d2-babc-b1afce_ugzj3b.png)

**Step 4: Delete the cookies declaration page**

If you have added a **cookie declaration page** , you would need to remove it.

1. Navigate to your **theme**
2. Click on the **pages**
    
Delete the **Cookie declaration page** created by our app.

![](https://storage.crisp.chat/users/helpdesk/website/51cd40021e30ac00/811f4b81-b0d1-4cdd-95bc-1faf93_v3mvk8.png)

![](https://storage.crisp.chat/users/helpdesk/website/9247e333d03bf800/3e395fe8-7ab4-40d3-a131-59e1ac_1om7j4t.png)
### We'd Love Your Feedback

We’re always striving to improve our app. Could you share why you decided to uninstall? Your feedback is valuable and helps us serve you better. [Click here to provide your feedback](https://app.pandect.es/feedback).