> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.pandectes.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My banner is not showing up: Troubleshooting

Is your banner not displaying? Explore our troubleshooting guide to diagnose and resolve common issues that prevent your banner from appearing correctly.


### Introduction

On this guide we will show what steps you can follow then your banner is not showing up.

### Troubleshooting

###### 1. Enable "Pandectes Core" as app embed

There are some cases, like changing themes, when the app embed gets disabled, and has to be re-enabled. 
Navigate to **Online Store > Themes > Customise**. 
Under the app embeds section, make sure the **Pandectes Core** app embed is active. 

![Finding the app embeds](https://storage.crisp.chat/users/helpdesk/website/1a5af239e847cf00/image_xk6r2v.png =1000x388)

![Enabling the Pandectes Core app embed](https://storage.crisp.chat/users/helpdesk/website/1a5af239e847cf00/image_5aky6v.png =500x548)

If the banner is still not appearing, then check the next section.

###### 2. Check geolocation settings

The banner could be disabled for your region. Go to **All settings > Geolocation** and make sure you have the banner enabled for the regions that you need.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/a/5/a/1a5af239e847cf00/image_1y15lbb.png =250x71)

![](https://storage.crisp.chat/users/helpdesk/website/-/1/a/5/a/1a5af239e847cf00/image_156vqgs.png =1000x436)

###### 3. Make sure Admin mode is disabled

For **Premium & Enterprise** plans, the admin mode feature shows the banner only to the admin. If you have it enabled, your visitors will not see the banner. 

Navigate to **Cookie banner** and, in the **Visibility** card, select **Public** instead of **Admins only**.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/a/5/a/1a5af239e847cf00/image_113xgl7.png =1000x128)


###### 4. Turn off any adBlockers

Some adBlockers offer functionality for blocking cookie consent banners. Make sure you are not using an adBlocker on your device. 

If you still do not see the banner, contact the Support team, and we will help you.

### Video tutorial

${youtube}[My cookie banner is not showing up: How to troubleshoot](n3n0U-CqNj8)