> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.pandectes.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is a privacy policy?

A privacy policy is a document that states what personal data you collect from your users, why, and how you keep it private.

The purpose of the privacy policy is to inform your users about how their data is being handled.

Hence, the privacy policy should be accessible to your users and kept in plain and readable language.

[Most countries](https://www.dlapiperdataprotection.com/index.html) have privacy laws requiring that websites collecting personal data have a proper privacy policy in place.

Failure to comply can result in heavy fines and even prosecution. 

Are you based in the EU or providing services to EU citizens, you must have a GDPR-compliant privacy policy on your domain.

Don't have a Privacy Policy/Terms & Conditions page on your store yet? Follow [these instructions](https://help.shopify.com/en/manual/checkout-settings/refund-privacy-tos) to see how you can create your store policies.