Switching Consent Platforms: Osano to Pandectes
Introduction
If you previously used Osano and are now switching to Pandectes GDPR Compliance, you must first remove all Osano-related code from your Shopify theme. Running two consent platforms at the same time can cause duplicate banners and broken consent logic.
Below is exactly what you need to check and remove.
Step 1: Check your theme.liquid file
Go to:
Online Store > Themes > Edit code > Layout > theme.liquid
Inside this file, look for an Osano script inside the <head> section. It usually looks similar to:
<script src="https://...osano.js"></script>
If you find it, delete the entire script tag.
In the same file, also search for the following line:
{% render 'osano-shopify' %}
If it exists, remove it completely.
Save the file after making changes.
Step 2: Check the Snippets folder
Still in Edit code, open the Snippets folder.
Look for a file named: osano-shopify.liquid
If it exists, delete it entirely and save.
Step 3: Check Checkout (Shopify Plus only)
Go to: Online Store > Themes > Customize and select Checkout and customer accounts from the top dropdown.
In the Sections panel (usually Footer), check if there is an “Osano CMP (Checkout)” app block. If present, remove it and save.
Step 4: Verify everything is removed
Open your storefront in an incognito window.
Confirm that:
- No Osano banner appears
- No
osano.jsfile loads in the browser Network tab
Last step
Once everything is clean, follow the official Pandectes installation guide:
https://help.pandectes.io/en/article/installation-guide-1ell1h8/
After completing the installation guide, Pandectes will take over consent management for your storefront (and checkout, if applicable).
Updated on: 04/03/2026
Thank you!