Articles on: Settings

Eu Withdrawal Button - Email Templates

In this guide, you will learn how to use the email template editor for eu withdrawal button emails. Follow the next steps to edit subjects and bodies, insert Liquid variables, preview emails, send tests, and restore defaults.

Navigate to Apps > Pandectes > Settings > EU Withdrawal button > Email editor.

Steps

1. Open the withdrawal email editor

Navigate to Apps > Pandectes > Settings > EU Withdrawal button > Email editor.

From here you can edit the email messages used by the withdrawal request flow.

You can edit the following two emails:

Withdrawal confirmation
Merchant notification

2. Choose the language

Use the Language selector to customize the template for each enabled language. The editor updates the subject, body, available variables, and preview based on the selected template and language.

3. Insert Liquid variables

The editor shows an Insert a variable section. Select a variable to copy its Liquid token, then paste it into the subject or body.

Examples of variables include:

Customer details, such as customer name or email
Store details, such as store name or store logo
Withdrawal details, such as withdrawal ID, order number, or verification URL

Note: The available variables change depending on the template you are editing.

4. Preview the rendered email

The preview panel shows the rendered email beside the editor. Use it to confirm that variables, links, and formatting look correct before saving.

You can switch between Desktop and Mobile preview modes.

Note: The preview uses sample values only. Real customers and merchants receive emails with the real request and store data.

5. Send a test email

Click on the Send test email button to send a test version of the current template.

The test email flow asks for a recipient email address and can add a [TEST] marker to the subject.

6. Restore the default template

If a template has been customized, select Revert to default to restore the original Pandectes template.

The button is disabled when the selected template is already using the default content.

Note: The customized/default status applies to the selected template and language.

Final Result

After completing these steps:

You can open and edit withdrawal templates from EU Withdrawal button > Email editor
You can customize each template per Language
Liquid variables can be copied and inserted into the subject or body
The live preview confirms formatting in Desktop and Mobile modes
Test emails can be sent, and customized templates can be reverted to default

Warning: Save your changes before switching template or language, or your edits will be lost.

Updated on: 03/08/2026

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