How to add the Privacy Center to Shopify customer accounts

Overview

The Privacy Center is a page Pandectes adds to Shopify customer accounts. When a shopper is signed in to their account, they can open it to check their cookie consent, change it, and send a data request (export, update, or erase their data) without contacting you.

You add the page in the Shopify customer accounts editor, choose which cards it shows, and link it from the account menu. This article walks you through each step.

Before you start

Your store uses Shopify customer accounts, the current version. The Privacy Center does not work with legacy (classic) customer accounts.
Pandectes GDPR Compliance is installed.
Customer data requests are set up in the app if you want to show the requests card. See Customer Data Requests.

What customers see on the page

The page is titled Privacy center and has two cards.

Card	What it shows	What customers can do
Your cookie consent	The status of each category: Strictly necessary cookies, Preferences cookies, Analytics cookies, and Marketing cookies	Select the settings (gear) icon to open Change consent preferences, turn categories on or off, and select Save preferences
Your data subject requests	Every request the customer sent, with Date, Type, Status, and either Expires in or Fulfilled	Select New request, choose a Type (Portability, Rectification, or Erasure), add a Comment for rectification, and select Submit request. The menu (⋮) on each request has Cancel request

Requests sent from the Privacy Center reach the same Customer data requests dashboard as requests from your storefront page, so you handle them the same way.

The page texts are shown to customers in the language of their account.

Privacy Center page in the Shopify customer accounts editor, with its block settings on the right

Step 1: Open the customer accounts editor

In your Shopify admin, go to Settings > Customer accounts.
Select Customize to open the customer accounts editor.

You can also find these steps in the app: Settings > Customer data requests > Customer data accounts UI Extension - Activation instructions > View instructions.

Step 2: Open the Privacy Center page

In the page selector at the top center of the editor, open the dropdown.
Select Privacy Center.

The editor shows a preview of the page with the Privacy Center block selected.

Step 3: Choose which cards to show

Select the Privacy Center block. In Block settings on the right, set each option:

Setting	True	False
Data Subject Requests	Shows the Your data subject requests card	Hides the card
Cookie consent status	Shows the Your cookie consent card	Hides the card

Leave both on True to give customers the full Privacy Center.

Customers can only reach the page from a menu link. In the left sidebar, the editor shows: "To give customers access to this page, create a new menu for Store default or add this page to the existing menu."

Select Add to menu to add the Privacy Center to the menu you already use.
Select Create menu if your customer accounts do not have a menu yet.

Give the link the name you want customers to see, for example Privacy Center.

Step 5: Save

Select Save in the top right corner of the editor. Then sign in to your store as a test customer and open the new menu link to check the page.

Troubleshooting

Privacy Center is missing from the page selector

Check that Pandectes GDPR Compliance is installed and up to date.
Check that your store uses the current customer accounts and not legacy customer accounts.
Reload the editor.

Customers cannot find the page

The page is only reachable from a menu link. Go back to Step 4, add it to the menu, and select Save.

A card is missing from the page

Open the Privacy Center block in the editor and set that card's option in Block settings to True, then save.

Updated on: 20/10/2026

Was this article helpful?

Thank you!