How to reload the page or redirect visitors after they decline (New Version)

Overview

Follow-up actions are on Cookie banner > Advanced.

After a visitor accepts or declines, you can:

• Reload the page so tags and theme scripts start from a clean load
• Redirect visitors who decline all cookies to another URL (consent is not stored in that case)
• Synchronize consent in other open tabs so a choice in one tab applies to other open tabs

Use reload only when a script does not pick up consent until the next page load. A full reload can feel slow on mobile.

Before you start

• Decide the redirect URL (for example a privacy policy or a simple landing page). Use a full URL or a path that exists on the store.
• If you use Google Consent Mode, test both with and without reload. Many GCM setups update without a refresh.

Open follow-up actions

1. Open Shopify Admin > Apps > Pandectes GDPR Compliance.
2. Go to Cookie banner > Advanced.
3. Find Follow-up actions.
4. Enable Reload page on consent, Redirect if user denies all, or Synchronize consent in other open tabs.
5. If you use the redirect, enter the URL in the field that appears. It must start with http or https.
6. Save.

Reload page on consent

When enabled, the storefront reloads after the visitor accepts or declines.

Use this when:

• A theme app or pixel only reads consent on first load
• You still see blocked tags after Accept until refresh

Do not combine this with a long banner delay if it creates a loop of reload plus banner. Test in a private window.

Redirect if user denies all

When enabled, declining all cookies sends the visitor to the URL you enter (it must start with http or https).

• Consent is not stored for that dismiss-and-leave flow.
• The visitor leaves the page they were on.

This is similar in spirit to a Leave site action. Prefer a page you control (policy or homepage), not an external ads domain. The app describes this as an external page.

Synchronize consent in other open tabs

When enabled, a consent choice in one tab updates the other open tabs of the store. Useful for shoppers who open several product tabs.

Verify

1. Select Enable for admins at the top of Cookie banner while you test. See How to enable, disable, or test the banner in admin-only mode (New Version).
2. Accept all, then confirm whether the page reloads and tracking starts.
3. Decline all, then confirm the redirect URL and that you land on the intended page.
4. If tab sync is on, accept in one tab and confirm a second tab updates.

Related articles

• Advanced Banner Settings (New Version)
• Explicit & Implied Consent (New Version)

Updated on: 27/10/2026