Troubleshooting
The banner or the application, in general, is not working, what can I do?
Make some quick checks on your store to find out why the application or the banner is not working for youFew readersBanner links go to blank page
There are themes that make the banner links (especially the cookie details links) to open on a new tab. In fact these themes add extra attributes to all the links of the store including the banners links of our application. This creates a problem in the navigation of the visitor to the banner options and there is no way to open detailed information about the cookie details. A quick solution for that is to disable "Open external links in a new tab" option of your theme in case that you face suchFew readers
Data
What is personal data in Shopify?
According to data protection law, personal data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data. Personal data that has been de-identified, encrypted or pseudonymised but can be used to re-identify a person remains personalFew readersDoes the application store any customer data?
Our application is not storing the personal data from your customers. Any data that we provide through our application are coming directly by the shopify api. We only store some basic information about your store as long as the preferences of your application. For purposes of clarity when you uninstall the application we delete all the data we store for your store and any activities related to the application. This means that if you re-insFew readersHow to check and interpret the consent cookie
Introduction Our app is a critical application for Shopify stores, ensuring that user consent is obtained and recorded in compliance with GDPR regulations. This guide provides a step-by-step process to check and interpret the consent cookies stored by the app. Step 1: Locating the Consent Cookie When a user gives consent, the app stores this consent in a cookie named "pandectesgdpr." This cookie contains base64 encoded information about the user's consent. How to Access the CoFew readers
Other
How to use Google Fonts locally on your theme?
In this article, we will show you in a few steps how to use Google fonts locally on your theme and avoid Google tracking.Some readersHow to uninstall or remove our application in Shopify
This article will show you how to uninstall our application entirely from your Shopify store. If you didn’t add any script from our app into your theme or created a Customer data requests (DSR) page, you can typically delete the app from Shopify! Else please check what you should do from Step 4 up to Step 7. Shopify is an excellent platform for online stores because it allows you to easily add and remove apps to enhance the functionality of your store. To uninstall an app, you can access the apSome readersIs the app working on external Shopify frontends (headless commerce)?
Yes sure. Our application can be used also in cases where you want to build your own Shopify frontend. For instance, if you plan to create a headless storefront on your own (ex. using ReactJS) you can use our application by just adding the appropriate scripts to your storefront. Please contact us for more information.Few readersCan the app collect the consent through the API?
This is one of the power functions our application provides with the API. So the answer is yes this can be done. You can collect consent from your visitors without using our banners directly by using our API. This means that you can have your own forms/banners and use them for the presentation side and then save the consent through our API to the app. Feel free to contact us for more details.Few readersHow to maximize your consent rate
Essential parts of a consent notice: Introduction message Banner look and feel Banner position Introduction message The message must have clear and reassuring content. When the header title is available (depending on the banner position) it can include a title with bold text. For example, you should state something like: This website uses cookies to ensure you get the best experience. Banner look and feel The banner should follow the store theme andFew readersWhat’s the Difference Between First-Party and Third-Party Cookies?
A cookie or more formal HTTP Cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items added in the shopping cart in an online store) or to record the user's browsing activity (including clicking particular buttons, logging in, orFew readersWhat is the CCPA?
The California Consumer Privacy Act (CCPA) is a bill intended to enhance privacy rights and consumer protection for residents of California, United States. The effective date of the CCPA is January 1, 2020. It is the first law of its kind in the United States. The CCPA applies to any business, including any for-profit entity that collects consumers’ personal data, which does business in California, and satisfies at least one of the following thresholds: Has annual gross revenues in excFew readersHow does the banner work and in which way does it affect your store?
Once you install the application a code script is loaded on your store. This script loads either through the Script tags API or through the App extensions. This selection depends on the way you have selected the initial screen of the app. This JavaScript file will NOT modify the theme (look & feel) or any theme file or any content of your storefront pages at all. It will only makeFew readersCan I configure the banner before I enable it?
Sure this can be done! Here, in the different settings sub-tabs of the banner tab, you can select the text, the position, and the colors of your banner and then check the Enable live preview button on the top-right menu. The application will open the banner inside the page with your current settings.Few readersIs the application available in languages other than English?
The application on the merchant side (admin section) is available to: English German French Italian Spanish Portuguese (Brazil) Portuguese (Portugal) Japanese On the customer's side, in the storefront, the application, which contains the banner, the cookie declaration page, and the customer data requests form, is available in all languages. Note that the app provides automated translations for the official 24 EUFew readersCan I use the application as it is?
Yes, the application comes with a default configuration, so you can enable the Banner, which will work as it is. With one click, you have a GDPR, CCPA/CPRA, LGPD, PIPEDA, APPI, and PDPA banner. Depending on your store's needs and setup, you may need to go ahead and configure the app in more detail afterward. Check the overview of the application for more information.Few readers