Troubleshooting
The banner or the application, in general, is not working, what can I do?
Make some quick checks on your store to find out why the application or the banner is not working for youFew readersHow to Fix Shopify Cookie Message Not Disappearing
Shopify says to allow cookies, but Cookie message does not disappear. In this article you will learn how to fix it on Chrome, Safari, Firefox, Edge and Brave browsers. Allow cookies to enable full editing capabilites. Without allowing cookies on this browser, you will be unable to edit most templates on your store. The warning message that you may see is the following: Shopify warning message (https://storage.crisp.chat/users/helpdesk/website/1a5af239e847cf00/cleanshot-2024-09-27-at-125246Few readersVerify the Integration with Shopify Customer Privacy
In this guide, you will learn how to check and verify the integration between the Pandectes GDPR Compliance app and Shopify’s Customer Privacy API through a detailed step-by-step process. Before proceeding with the verification steps, we assume that you have already installed our app and completed the necessary configuration, which we outline in the preliminary steps below. Preliminary steps Shopify Customer Privacy Settings Before starting the check we suppose that you have configFew readersBanner links go to blank page
Resolve issues with banner links leading to blank pages using our troubleshooting guide. Learn the steps to ensure your links function correctly on your Shopify store. There are themes that make the banner links (especially the cookie details links) to open on a new tab. In fact these themes add extra attributes to all the links of the store including the banners links of our application. This creates a problem in the navigation of the visitor to the banner options and there is no way to opFew readersMy banner is not showing up: Troubleshooting
Is your banner not displaying? Explore our troubleshooting guide to diagnose and resolve common issues that prevent your banner from appearing correctly. Video tutorial Introduction On this guide we will show what steps you can follow then your banner is not showing up. Troubleshooting 1. Enable "Pandectes Core" as app embed There are some cases, like changing themes, when the app embedFew readersChat icon is missing on Safari Browser
Since the macOS Sonoma 13 update, some users have reported that the support chat icon in the Pandectes GDPR Compliance app dashboard is no longer visible when using Safari. This issue is specifically related to changes in Safari’s privacy settings introduced with the update. Below is a screenshot showing the Pandectes dashboard where the chat icon should appear in the bottom right corner, but it’s missing. (https://storage.crisp.chat/users/helpdesk/website/1a5af239e847cf00/scFew readersTroubleshooting language switching with Langify and Pandectes
Discover how to troubleshoot and resolve language switching issues when using our app in combination with the Langify app. Langify Cookie ly-lang-selected Navigate to our app Settings section, locate the Cookie & HTML Storage page, and ensure the ly-lang-selected cookie is listed. If not, you can add it manually. This will help you list this cookie on your cookie policy or inside the banner where the cookie details may be presented.Few readersFix Missing Google Events in Shopify Checkout – Step-by-Step Guide
In this guide, we help you fix the problem of missing events on Google during the checkout journey at your Shopify store. If Google events aren’t tracking during the Shopify checkout, the issue may be related to your Google Tag setup or Consent Mode configuration. This guide will help you troubleshoot and fix it. Overview You've successfully implemented Google Consent Mode v2, ensuring that consent data is correctly passed to the dataLayer for Google to process. Everything appears toFew readers
Data
How to check and interpret the consent cookie
Learn how to check and interpret the consent cookie on your Shopify store with our detailed guide. Gain insights into managing user consent effectively. Introduction Our app is a critical application for Shopify stores, ensuring that user consent is obtained and recorded in compliance with GDPR regulations. This guide provides a step-by-step process to check and interpret the consent cookies stored by the app. Step 1: Locating the Consent Cookie When a user gives consent, the appFew readersWhat is personal data in Shopify?
According to data protection law, personal data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data. Personal data that has been de-identified, encrypted or pseudonymised but can be used to re-identify a person remains personaFew readersDoes the application store any customer data?
Our application is not storing the personal data from your customers. Any data that we provide through our application are coming directly by the shopify api. We only store some basic information about your store as long as the preferences of your application. For purposes of clarity when you uninstall the application we delete all the data we store for your store and any activities related to the application. This means that if you re-iFew readers
Other
How to uninstall or remove our application in Shopify
Follow our straightforward guide on how to uninstall or remove our application from your Shopify store. Ensure a clean and trouble-free removal process. This article will show you how to uninstall our application entirely from your Shopify store. To uninstall an app, you can access the app's menu or go to the Apps section in Shopify and remove it from there. Key features you might miss Before you uninstall our app, remember that our app provides: Comprehensive GDPR/CCPA and otherPopularHow to use Google Fonts locally on your theme?
In this article, we will show you in a few steps how to use Google fonts locally on your theme and avoid Google tracking.PopularHow to maximize your consent rate
Boost your Shopify store's consent rate with our expert tips. This guide offers strategies to effectively increase user engagement and compliance on your site. Essential parts of a consent notice: Introduction message Banner look and feel Banner position Introduction message The message must have clear and reassuring content. When the header title is available (depending on the banner position) it can include a title with bold text. For example, you should state sFew readersWhat’s the Difference Between First-Party and Third-Party Cookies?
Our clear and concise guide explains the key differences between first-party and third-party cookies. Learn their impacts on privacy and website functionality. Introduction A cookie or more formal HTTP Cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remembFew readersWhat is the CCPA?
The California Consumer Privacy Act (CCPA) is a bill intended to enhance privacy rights and consumer protection for residents of California, United States. The effective date of the CCPA is January 1, 2020. It is the first law of its kind in the United States. The CCPA applies to any business, including any for-profit entity that collects consumers’ personal data, which does business in California, and satisfies at least one of the following thresholds: Has annual gross revenues in excFew readersHow does the banner work and in which way does it affect your store?
Learn how our banner functions and its impact on your store with this detailed guide. Discover how to optimize your site's user experience and compliance. Introduction Once you install the application a code script is loaded on your store. This script loads either through the Script tags API or through the App extensions. This selection depends on the way you havFew readersCan the app collect the consent through the API?
This is one of the power functions our application provides with the API. So the answer is yes this can be done. You can collect consent from your visitors without using our banners directly by using our API. This means that you can have your own forms/banners and use them for the presentation side and then save the consent through our API to the app. Feel free to contact us for more details.Few readersCan I use the application as it is?
Yes, the application comes with a default configuration, so you can enable the Banner, which will work as it is. With one click, you have a banner to be compliant with GDPR, CCPA/CPRA, LGPD, PIPEDA, APPI, PDPA and many other data regulations. Depending on your store's needs and setup, you may need to go ahead and configure the app in more detail afterward. Check the overview of the application for more information.Few readersCan I configure the banner before I enable it?
Here, in the different settings sub-tabs of the banner tab, you can select the text, the position, and the colors of your banner and then check the Enable live preview button on the top-right menu. The application will open the banner inside the page with your current settings.Few readersIs the application available in languages other than English?
The application on the merchant side (admin section) is available to: English German French Italian Spanish Portuguese (Brazil) Portuguese (Portugal) Japanese On the customer's side, in the storefront, the application, which contains the banner, the cookie declaration page, and the customer data requests form, is available in all languages. Note that the app provides automated translations for the official 24 EUFew readersPrivacy Policy Disclosure for Pandectes GDPR Compliance
This guide provides a template to help you effectively communicate the use of Pandectes in managing user consents and data processing activities. Use of Pandectes GDPR Compliance On our store, we use the consent management tool Pandectes GDPR Compliance from Pandectes (https:/Few readersWhat is PCI-DSS v4?
Overview of PCI-DSS v4 The Payment Card Industry Data Security Standard (PCI-DSS) version 4.0 is the latest set of guidelines designed to enhance the security of payment card data. Developed by the PCI Security Standards Council (PCI SSC), this update reflects advancements in technology and new threats in the digital landscape. The key aim is to ensure robust protection of cardholder information across all digital touchpoints. Key Objectives of PCI-DSS v4 *Increased Flexibility:Few readersAdd the Banner on a Custom Page Outside Shopify
To make the Pandectes GDPR Compliance banner function correctly on a custom page outside of Shopify, follow these steps: Step 1: Inspect Your Store to Locate Pandectes Rules Script Open Chrome and navigate to your Shopify store. Right-click anywhere on the page and select View Page Source . Copy the code on the top inside the script tag with id pandectes-rules. 4. PFew readersWhat is GDPR and why do you need to be compliant?
Understand what GDPR is and why compliance is crucial for your business with our informative guide. Learn about the regulations and their impact on operations. Introduction In May of 2018, the EU put a new privacy regulation into action that affects websites around the globe. Known as GDPR, the General Data Protection Regulation is over 200 pages long and can get even American-based website owners into trouble if they don’t comply. The General Data Protection Regulation (GDPR) introduFew readers