Articles on: EU Warranty & GARAN
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How to add GARAN labels to your products

Overview


The GARAN label is the harmonised visual for a producer's commercial guarantee of durability. Unlike the legal guarantee notice, it is voluntary and it applies to individual products, not to your whole catalogue.


You add GARAN data on the Garan label list page of the app: years, brand, and model per product. On the Plus plan you can also import and export that data in bulk.


This article is general information, not legal advice. Whether a product qualifies depends on the producer's guarantee terms. For a binding assessment, consult a qualified lawyer.


Which products qualify


A product qualifies only when the producer offers a commercial guarantee of durability that is all three of the following:


  • Free of charge for the consumer.
  • Covering the whole product, not a single component.
  • Lasting more than two years.


If any one of those is not true, leave GARAN off for that product. The mandatory legal guarantee notice still applies on its own.


This is the producer's commitment, not the retailer's. Pandectes cannot determine it for you, and neither can Shopify. If you resell other brands, you need the answer from each producer.


Before you start



The Garan label list page


Open Shopify Admin > Apps > Pandectes EU Warranty & GARAN > Garan label list.


Garan label list page with the counters, the Import and Export buttons, and the product table


Three tiles sit at the top:


Tile

Meaning

Total products

Products in your store.

With Garan label

Products that have GARAN data, for example 0 / 10 on Basic. A badge next to it reads Available, Near cap, Cap reached, None yet or Live labels.

Excluded

Products your Visibility options hide.


The Products card below lists every product with its Vendor, Type, Years, Brand, Model, and Status, for example Configured or Not required.


Edit these values only in the app. The Where GARAN details are saved banner at the top of the page says the same: GARAN values (years, brand, model) are stored on each product in Shopify. Editing them directly from the Shopify product admin is not supported and can put the label out of step with the app.


Add GARAN data to a product


  1. Find the product. Use the search field, or the Status, Type, Vendor, Tag, and Collection filters. Clear all resets them.
  2. Select the pencil icon on that product's row. The product's Garan label page opens.
  3. Turn on Producer durability guarantee qualifies. The producer must offer a free guarantee, covering the entire good, for more than 2 years.
  4. Fill in:
    • Guarantee years: more than 2, up to the maximum shown. Whole years or half years only (2.5, 3, 4.5).
    • Brand / trademark: the brand as it should appear on the label.
    • Model ID: the model designation as it should appear on the label.
    • Guarantee statement (optional): shown under the GARAN label. Choose Text to write it, or Link to guarantee page and enter the Guarantee page URL. The link must start with https://.
  6. Check the Live preview on the page. Download full GARAN image saves the label once years, brand and model are filled in.
  7. Save.


To remove the label from a product, select Reset Garan data and confirm. The storefront then treats the product as not configured.


Rows with no data show a dash in those columns and a Status of Not required.


On Basic, the 11th product cannot be given GARAN data. The page shows Garan product limit reached and the pencil on other rows is locked until you reset another product or upgrade on the Plan page.


Import and export GARAN data (Plus)


On Plus, the Import and Export buttons on the Products card let you work with many products at once. On Basic they are greyed out. Hovering shows Available on the Plus plan with a View plans link.


Export


  1. Select Export.
  2. The app exports your products and shows the progress.
  3. Select Download CSV when it is ready.


Import


  1. Select Import. The Import GARAN details window explains the steps: export your products (or download the template), fill in years, brand, model, guarantee type (text or link) and guarantee text, then upload the file. Rows left empty don't change.
  2. Upload the file. The app checks your products before saving anything, and you review the changes before importing.
  3. A progress bar shows how many products were updated. Files can hold up to 10,000 products, and up to 20 MB. Guarantee page links must start with https://.
  4. If some rows could not be imported, each one is listed as Row N: message. Fix them and import the file again.


On Plus, the Configured status filter pages through all your GARAN products, not only the first page.


Turn the label on for your storefront


Adding data to a product is not enough by itself. The label also has to be switched on:


  1. Open Notice & label.
  2. In the Product page card, under Show, select Legal notice & GARAN.


The GARAN label then appears on products that have GARAN data, and only on those. Products without it continue to show the legal guarantee notice alone.


How it looks to a shopper


Online, the regulation allows a nested display: the label can sit behind an expandable control rather than being fully open. That is what the Show full GARAN label link does. It is a permitted presentation, not a shortcut.


In Collapsed notice mode, the GARAN block renders outside the collapsed disclosure. A product page showing a GARAN mark but no legal guarantee artwork until you click is the expected look of that combination.


If the GARAN label does not appear


Check these in order:


  1. Notice & label > Product page > Show is set to Legal notice & GARAN.
  2. The product has Years, Brand, and Model filled in on the Garan label list page.
  3. You are under the Basic 10-product cap.
  4. The product is not in the excluded products table on Visibility options.


If all four are fine and the label is still an empty gap, see Why the legal guarantee notice is not showing on a product page.



Updated on: 27/10/2026

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