Why the legal guarantee notice is not showing on a product page

Overview

Most reports of a missing legal guarantee notice come down to one of six causes. This article works through them in the order they actually occur, so start at the top rather than jumping to the technical checks.

Before anything else, confirm what you expect to see. In Collapsed and As a popup mode the artwork is behind a Legal guarantee link, and it only loads once a shopper opens it. A product page showing that link and no image is working correctly.

Start with the Dashboard

Open Shopify Admin > Apps > Pandectes EU Warranty & GARAN. The Storefront status card rules out most causes in a few seconds.

Select the refresh button at the top right of the card to re-run the check after a theme change.

The Widget (Cart Page) and Widget (Cart Drawer) rows are separate, optional placements and do not affect product pages. Not placed there is normal.

The tiles under the card help too. Excluded products counts the products hidden by your Visibility options.

If the official artwork sync never finished, the notice stays off everywhere. See 6. The official artwork is not synced.

1. The Warranty app embed is off

The app embed is what loads the storefront script. Nothing else does. Without it, the theme block renders nothing and no amount of other configuration helps.

1. On the Dashboard, select Enable app embed on the App embed row. Or go to Online Store > Themes > Customize and open App embeds.
2. Find Pandectes EU Warranty.
3. Turn the toggle on.
4. Save.
5. Back in the app, select the refresh button and confirm the App embed row reads Enabled.

2. The block is missing from this product's template

The Legal Notice block is added per product template. This is the most common reason the notice works on most products and not on one.

If the Widget (Product) row reads "N other product templates don't show Legal Notice yet.", select View templates to see which ones. Then:

1. Open the product in Shopify Admin and look at Online store > Theme template to see which template it uses.
2. Open that template in the theme editor. The Product template button on the Dashboard opens the default one.
3. Confirm Legal Notice is listed under Product information > Details. If not, select Add block, search for Legal, choose Legal Notice (Pandectes EU Warranty & GARAN), and Save.

Subscription and bundle products are the usual offenders, because they often sit on an alternate template that nobody added the block to. Step by step: How to add the Legal Notice block to multiple product templates.

3. The product is excluded

Open Visibility options in the app and use Filter excluded products to search for the product. If it is listed, the Reason column names the rule that hid it: a gift card, a digital product, a service, a B2B line, or one of your own tag, type, vendor, or collection filters.

This takes ten seconds to check and is often the answer.

Some digital products may not appear in that list, because Shopify only lets apps find them by product type or tag. They are still excluded on your storefront.

4. The notice is disabled or in Admins-only mode

Open Notice & label and look at the Widget status card.

• The Active toggle off means no shopper sees the notice anywhere.
• The Admins only toggle on shows the notice in the theme editor and theme preview only.

5. The market gate is hiding it

If EU markets only is on under Visibility options > Markets and you are browsing a non-EU market, the notice renders nowhere. A store previewing its USD market with that toggle on looks exactly like a broken install.

Check the market or currency selector in your storefront header. Switch to an EU market, or turn the toggle off, and reload.

6. The official artwork is not synced

The notice stays off until every language image finishes processing. Check the artwork step of the setup:

• Not synced, 0 of 24: select Start artwork job.
• Processing: wait, Shopify is still processing the uploads.
• Ready, 24 of 24, but still no image: the uploaded files were renamed or deleted in Shopify Content > Files. The app matches them by filename. Select Re-sync official artwork, and do not rename those files again.

Two things that look like faults but are not

The artwork only appears after a click. In Collapsed and As a popup mode the image is deliberately not requested until a shopper opens the disclosure. To show it straight away, set Notice & label > Style > Legal notice to Always visible.

The image loads late on a long page. Even in Always visible mode the artwork loads lazily. If the notice sits far below the fold, scroll down to it before concluding the image is broken.

An older theme

The app no longer switches its setup automatically when you publish an older theme. If your theme does not support app blocks, select the Not able to find it? link on the Dashboard and turn on Legacy theme support.

A password-protected storefront

A storefront behind a password page does not render theme app blocks at all. If your URL redirects to /password, remove the password or preview the theme instead.

Still not showing

Select Chat with us on the Need help? card of the Dashboard and send us:

• The product URL where you expect the notice.
• A screenshot of the Storefront status card.
• The theme you are testing, and whether it is the published one.

Related articles

• How to install and set up Pandectes EU Warranty & GARAN
• How to configure the legal guarantee notice
• How to hide the legal guarantee notice on gift cards, digital goods and other products
• How to add GARAN labels to your products

Updated on: 08/10/2026